CLOUD COMPUTING AND SOFTWARE-AS-A-SERVICE (SAAS) – IMPORTANCE OF CUSTOMER RETENTION IN SAAS BUSINESS MODEL

Cloud computing is generally defined as delivering on-demand computing services over the internet on basis of a pay-per-plan.  In today’s business environment, cloud computing is used to create new applications, host websites, backups and restore data among others. Cloud computing Services can be categorized into three categories as illustrated below: Software-as-a-Service (SaaS) SaaS uses the web to deliver applications that are managed by a third-party vendor to deliver services Read more [...]